Delete your TalentFesto account
You can delete your account at any time. This page explains how to do it, what happens straight away, what our team deletes afterwards, what we keep, and how long it takes. This page describes TalentFesto version 2.0.0 and later, on iPhone and Android. Earlier versions of the Android app are covered by the policy that was published with them.
Delete in the app
- Open TalentFesto, go to your profile, and tap the menu button to open Settings.
- Tap Account, then Delete my account.
- Read what will be removed, tap Delete my account, and enter the 6-digit code we text to your phone number.
You do not need to email anyone, and the app does not ask you to type a reason.
On Android, if your version of the app does not show Delete my account in Settings yet, use the email route below.
Delete by email
If you cannot open the app, for example because you lost your phone or already uninstalled it, write to support@talentfesto.com with the subject Delete my TalentFesto account and include:
- your username;
- the phone number on the account, with country code (+91 and ten digits);
- a line saying you want the account deleted.
We will check that the request comes from the account holder before we act, and we will reply to confirm it is logged within 24 hours.
Before you delete
Deleting removes your posts for good, so keep a copy of your videos first. If you also want a copy of your data, ask for it before you delete: go to Settings, Account, Download your data, or email us. Our team prepares each copy by hand, and we aim to send it within 30 days. Wait until it arrives before you delete, because once your data is deleted we can no longer send it.
What happens, and when
- Right away
- You are signed out on every device. Your profile and posts are hidden from everyone, and you disappear from search and from follow lists.
- No undo
- Deleting is final. The app has no button to undo it, and we do not promise to bring an account or its posts back, so delete only if you are sure.
- For 14 days
- Your data stays in our systems, hidden from everyone.
- After 14 days
- A member of our team deletes it, by hand. That removes your profile and settings, your phone number, date of birth and devices, your posts with their videos and photos in our storage, the comments you wrote, and your likes, follows and blocks. We also delete notifications that name you. After this it cannot be recovered.
- Within 30 days
- We aim to finish the whole process within 30 days of your request.
- Backups
- Encrypted backups, kept only so that we can recover from a failure, can still hold your data until they expire. That is at most about six weeks after the deletion.
What we keep
- Reports you made or that were made about you, moderation decisions and enforcement records, tied to an anonymous identifier instead of to you.
- A record that your account accepted our terms, also tied to an anonymous identifier.
- Your username, which we hold for 180 days so that nobody can take it and pretend to be you.
- If you were banned: one-way hashes of your phone number and your devices, which stop a new account being made for up to 365 days. They are not deleted automatically when that block ends. They stay until our team removes them, and you can ask us to remove them.
- The audit log of what our team did on the admin console.
- Anything the law requires us to keep, for example records connected to a child-safety report to the authorities.
Our Privacy Policy explains all the data we hold and why.
Questions
- support@talentfesto.com
Reaches support, the Grievance Officer and the Child Safety Contact. - Postal address
- AR Home Care Solutions Private Limited
C/O Ratnesh, Gorakhpur, Uttar Pradesh 273015, India - Response times
- We acknowledge every complaint within 24 hours and aim to resolve it within 15 days.